Privacy and Security of Personal Information

What is PDPA?

  • PDPA stands for “Personal Data Protection Act 2010”. Enacted by the Parliament of Malaysia, it serves to protect an individual personal information.
  • PDPA applies to any person who processes and any person who has control over or authorizes the processing of, any personal data in respect to commercial transactions.

What are my rights as a customer under the PDPA?

  • An individual is entitled to be informed by a data user whether personal data of which that individual is the data subject is being processed by or on behalf of the data user.
  • Upon payment of a prescribed fee, a requestor may make a data access request in writing to the data user for information of the data subject’s personal data that is being processed by or on behalf of the data user.
  • The data user has communicated to its customer a copy of the personal data in an intelligible form.

How is personal data information used in respect of commercial transactions?

  • Personal data means any information in respect of commercial transactions which is being processed wholly or partly by the user.
  • Personal data is recorded with the intention that it should wholly or partly be processed by the user.
  • Personal data is also recorded as part of the relevant filing system or with the intention that it should form part of a relevant filing system.

Why do you need my personal information?

  • Subject to the rules and regulations given by the Regulator, a service provider is required to collect its customer’s personal information as a prevention of any possible money laundering and terrorism or funding illegal activities.
  • Customers are assured that all information collected by the company are strictly protected by its high level confidentiality certified software encryption.
  • In addition, customers are also protected under PDPA.

 What are the security measures taken in protecting a customer personal information to unauthorised parties?

  • Vital Rate is committed in the highest level of security practices, protecting its customer’s personal information by ensuring all information are fully secured from any kind of threat and fully secured by its robust Management Information System (MIS).
  • Customer information are only disclosed to authorised employees of the company, eliminating potential unauthorised accesses or sharing of customer personal information as stated in the company Privacy Statement.
  • On a case to case basis, customer’s personal information can be subjected for disclosure to only relevant authorised counterparties, such as the remittance provider company that provide such services as required by the Industry Regulator or any other authorised agencies as permitted by law or by any court order in complying the information collected.

What are the online available currencies that the company provide to its customers?

  • Customer can easily obtain the currency available from the company website Online Order or Currency Converter. A list of available currencies will be displayed.
  • On a separate note, selective currencies might not be available at certain branches location of the company. The company will notify its customers if currencies are not available for online order at respective branches.

What are the information needed for online currencies order?

  • The requirement for information needed are:
  1. Name
  2. IC Number/ Passport Number
  3. Address
  4. Occupation & Nature of Business
  5. Type of Currencies and Amount

What are the steps needed to transact an online currency order?

  • Start by clicking to the link “online order” for an online currency reservation. Follow the step by step instructions over the displayed image on the screen.
  • Select the type of currency, the amount required and then click to proceed the online order.
  • Alternatively, customers could also place an online currency order by accessing the Currency Converter feature.
  • Next is for customer to click “Book” to confirm currency booking order.

What is the minimum and maximum amount for online ordering?

  • There is no minimum amount imposed to make an online order, however, the maximum amount for online ordering is RM 20,000.

Can a customer request to have a certain currency denomination?

  • Subject to availability of the requested currency denominations, customers may request to have a certain currency denomination.

How many days ahead does a customer have to make an online reservation?

  • Customers can make online reservation by at least one (1) working day, except Public Holidays and Sundays.

Is there any ordering fee or service charges imposed in order to make an online order?

  • No ordering fee or service charges will be imposed for an online currency order.

Is the online currency rate offered the same at other branches of the company?

  • In principle, online currency rate will be offered the same as the company main branch. However, the rate at selective branches may differ from the other based on currency stock availability.
  • Customers may select a nearby location branch by ‘clicking’ to the selected branch to check the rate offered.

Does the company purchase coins as part of its currency business transaction?

  • The company only accepts Malaysian coins for currency transactions with customers.

Contact Us

For further enquiries, please contact the number or e-mail to the provided information below.

  • Telephone             : +603 2163 6636
  • Email             : feedback@vitalrate.com.my
  • Working Days : Mondays to Saturdays
  • Working Hours : 09:00 to 19:00 (GMT +8)